Soft2Bet Automates Risk Reviews and Saves 40% of Resources

How a Leading iGaming Operator Replaced Manual Risk Checks with Intelligent Automation—Without Increasing Exposure

The Challenge

Soft2Bet operates in one of the most high-risk environments in digital business: iGaming.

With rapid user growth across multiple markets, their internal risk and fraud teams were facing increasing pressure:

  • Thousands of new user registrations daily
  • High volumes of deposits, withdrawals, and bonus claims
  • Complex compliance requirements across jurisdictions
  • Manual review queues growing faster than the team

The breaking point:

Manual risk reviews were consuming too many resources, slowing down operations, and creating friction for legitimate users.

“We were spending too much time reviewing cases that turned out to be low risk, while high-risk patterns were harder to detect at scale.”

The Objective

Soft2Bet needed a solution that could:

  • Automate large portions of manual risk reviews
  • Detect fraud patterns across accounts, devices, and behaviors
  • Maintain compliance without slowing down onboarding
  • Reduce operational costs without increasing risk exposure

The Solution

FINRECOVRA Risk Intelligence Engine

FINRECOVRA integrated directly into Soft2Bet’s risk workflow, analyzing every user and transaction in real time using:

  • Device fingerprinting
  • Behavioral pattern analysis
  • Velocity and anomaly detection
  • Cross-account linkage signals
  • Email and phone intelligence

Instead of reviewing every case manually, Soft2Bet could now prioritize only what truly matters.

What Changed

From Reactive Reviews → Proactive Risk Detection

Before FINRECOVRA:

  • Manual queues determined priorities
  • Static rules triggered false positives
  • Teams reacted after suspicious activity occurred

After FINRECOVRA:

  • Risk scoring happens instantly
  • Suspicious patterns are flagged early
  • Low-risk users move through automatically

Key Features Implemented

Automated Risk Scoring

Every user and transaction is assigned a real-time risk score based on multiple signals—removing guesswork from decision-making.

Smart Case Prioritization

High-risk cases are automatically escalated, while low-risk users bypass unnecessary reviews.

Behavioral Analysis

Detects unusual betting patterns, session anomalies, and coordinated activity across accounts.

Device & Identity Linking

Identifies users operating multiple accounts using shared devices, IPs, or behavioral fingerprints.

Velocity Monitoring

Flags abnormal spikes in deposits, withdrawals, or account activity in real time.

The Results

40% Reduction in Manual Review Workload

Soft2Bet reduced the number of cases requiring manual intervention by nearly half—freeing up their team to focus on high-impact investigations.

Faster User Processing

  • Legitimate users moved through onboarding and transactions without delays
  • Reduced friction improved user experience and retention

Improved Fraud Detection Accuracy

  • High-risk users identified earlier in the lifecycle
  • Reduced reliance on static rules and outdated signals

Operational Efficiency at Scale

  • Risk team handled higher volumes without increasing headcount
  • Processes became scalable across multiple markets

Before vs After

Before FINRECOVRAAfter FINRECOVRA
Risk ReviewsManual & time-consumingAutomated & prioritized
Resource AllocationInefficientOptimized
Fraud DetectionReactiveProactive
User ExperienceFriction-heavySeamless
ScalabilityLimitedFully scalable

Why It Worked

FINRECOVRA didn’t just automate reviews—it changed how risk is understood.

Instead of relying on isolated signals, Soft2Bet gained a connected view of user behavior, identity, and intent.

This allowed them to:

  • Focus on real threats, not noise
  • Scale operations without sacrificing control
  • Build a faster, more secure user experience

Quote

“FINRECOVRA helped us reduce manual workload significantly while improving how we detect and prioritize risk. It changed the way our team operates.”

The Bigger Impact

For iGaming platforms like Soft2Bet, risk isn’t just about fraud—it’s about:

  • Protecting revenue
  • Maintaining compliance
  • Preserving user trust

By automating risk reviews, Soft2Bet turned a bottleneck into a competitive advantage.

Ready to Reduce Manual Risk Reviews?

FINRECOVRA helps iGaming platforms:

  • Detect fraud in real time
  • Automate risk decisions
  • Scale operations without increasing overhead

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